I contacted LYFT regarding a recent text that said LYFT drivers may no longer drop off at LGB.
By their response this appears to be a policy of LYFT, not Long Beach Airport.
Tuesday, June 30, 2015
Long Beach Airport and LYFT DROP OFFS
Long Beach Airport (LGB) restricts passenger pick ups but not drop offs, according to a telephone conversation I had with the airport security manager this morning.
I contacted LYFT regarding a recent text that said LYFT drivers may no longer drop off at LGB.
By their response this appears to be a policy of LYFT, not Long Beach Airport.
I contacted LYFT regarding a recent text that said LYFT drivers may no longer drop off at LGB.
By their response this appears to be a policy of LYFT, not Long Beach Airport.
From LYFT: New Airport Restrictions
California Airport Information
As a driver on the Lyft platform, it's important that you know and follow airport regulations. While we've worked hard to reach agreements with certain California airports like San Francisco, there are other California airports where we do not currently have permission to operate.
If you conduct any operations at a prohibited airport (see Prohibited Airports section below), officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.
Even if you conduct permitted operations at an authorized airport (see Permitted Operations section below), you still must follow airport regulations (e.g., trade dress). If you get cited for violating airport regulations, Lyft is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account.
Thank you for staying compliant, and respecting our agreements with airport officials. Let airport administrators know that you want Lyft rides reinstated in all California airports by signing the petition.
Permitted Operations
Click the list below to see the status of our operations at California airports with permitted drop-offs or pickups.
Click the airport's name to see specific rules and regulations for providing pickups and drop-offs.
City Airport Pickups Drop-offs
San Francisco SFO OK with placard OK with placard
John Wayne (Orange County) SNA OK OK
Burbank BUR OK OK
Los Angeles LAX Prohibited OK
Van Nuys VNY Prohibited OK
Ontario ONT Prohibited OK
San Diego SAN Prohibited OK
Silicon Valley SJC Prohibited OK
Napa & Sonoma County STS Prohibited OK
Prohibited Airports
At all other California airports, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.
Oakland Int'l Airport (OAK)
Sacramento Int'l Airport (SMF)
Long Beach Int'l (LGB)
Palm Springs (PSP)
Santa Monica Muni Airport (SMO)
Santa Barbara Muni Airport (SBA)
Fresno Yosemite Int'l Airport (FAT)
Bakersfield Airport (BFL)
Brown Field Muni (SDM)
Buchanan Field Airport (CCR)
Cable Airport (CCB)
Camarillo Airport (KCMA)
Carlsbad Airport (CRQ)
Chico Municipal Airport (CIC)
French Valley Airport (RBK)
Gillespie Field Airport (SEE)
Hayward Executive Airport (HWD)
Imperial County Airport (IPL)
Jacqueline Cochran Rgn Airport (TRM)
Lake Tahoe Airport (TVL)
Livermore Muni (LVK)
Merced Regional Airport (MCE)
Modesto Airport (MOD)
Mojave Airport (MHV)
Monterey Regional Airport (MRY)
Montgomery Field Airport (MYF)
Napa County Airport (APC)
Oceanside Airport (OCN)
Ramona Airport (KRNM)
Sacramento Executive (SAC)
Sacramento Mather Airport (MHR)
San Bernardino Int'l (SBD)
San Luis Obispo Regional Airport (SBP)
Santa Maria Airport (SMX)
Southern California Logistics Airport (VCV)
Stockton Metropolitan (SCK)
Truckee-Tahoe Airport (TRK)
Ventura County Airport (OXR)
Visalia Muni (VIS)
Drivers: How to Redirect a Prohibited Airport Request
If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.
Drop-offs can be trickier. Click below for tips on how to handle requests for prohibited airport drop-offs.
Redirecting airport drop-offs
If a passenger asks you to take them to a prohibited airport, here’s what to do to make the conversation go smoothly.
Offer to take them to a nearby destination.
Apologize, and politely cancel the ride. Worried about your acceptance rate? Let us know if you had a cancellation. We'll remove it from that day's summary.
As a driver on the Lyft platform, it's important that you know and follow airport regulations. While we've worked hard to reach agreements with certain California airports like San Francisco, there are other California airports where we do not currently have permission to operate.
If you conduct any operations at a prohibited airport (see Prohibited Airports section below), officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.
Even if you conduct permitted operations at an authorized airport (see Permitted Operations section below), you still must follow airport regulations (e.g., trade dress). If you get cited for violating airport regulations, Lyft is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account.
Thank you for staying compliant, and respecting our agreements with airport officials. Let airport administrators know that you want Lyft rides reinstated in all California airports by signing the petition.
Permitted Operations
Click the list below to see the status of our operations at California airports with permitted drop-offs or pickups.
Click the airport's name to see specific rules and regulations for providing pickups and drop-offs.
City Airport Pickups Drop-offs
San Francisco SFO OK with placard OK with placard
John Wayne (Orange County) SNA OK OK
Burbank BUR OK OK
Los Angeles LAX Prohibited OK
Van Nuys VNY Prohibited OK
Ontario ONT Prohibited OK
San Diego SAN Prohibited OK
Silicon Valley SJC Prohibited OK
Napa & Sonoma County STS Prohibited OK
Prohibited Airports
At all other California airports, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.
Oakland Int'l Airport (OAK)
Sacramento Int'l Airport (SMF)
Long Beach Int'l (LGB)
Palm Springs (PSP)
Santa Monica Muni Airport (SMO)
Santa Barbara Muni Airport (SBA)
Fresno Yosemite Int'l Airport (FAT)
Bakersfield Airport (BFL)
Brown Field Muni (SDM)
Buchanan Field Airport (CCR)
Cable Airport (CCB)
Camarillo Airport (KCMA)
Carlsbad Airport (CRQ)
Chico Municipal Airport (CIC)
French Valley Airport (RBK)
Gillespie Field Airport (SEE)
Hayward Executive Airport (HWD)
Imperial County Airport (IPL)
Jacqueline Cochran Rgn Airport (TRM)
Lake Tahoe Airport (TVL)
Livermore Muni (LVK)
Merced Regional Airport (MCE)
Modesto Airport (MOD)
Mojave Airport (MHV)
Monterey Regional Airport (MRY)
Montgomery Field Airport (MYF)
Napa County Airport (APC)
Oceanside Airport (OCN)
Ramona Airport (KRNM)
Sacramento Executive (SAC)
Sacramento Mather Airport (MHR)
San Bernardino Int'l (SBD)
San Luis Obispo Regional Airport (SBP)
Santa Maria Airport (SMX)
Southern California Logistics Airport (VCV)
Stockton Metropolitan (SCK)
Truckee-Tahoe Airport (TRK)
Ventura County Airport (OXR)
Visalia Muni (VIS)
Drivers: How to Redirect a Prohibited Airport Request
If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.
Drop-offs can be trickier. Click below for tips on how to handle requests for prohibited airport drop-offs.
Redirecting airport drop-offs
If a passenger asks you to take them to a prohibited airport, here’s what to do to make the conversation go smoothly.
Offer to take them to a nearby destination.
Apologize, and politely cancel the ride. Worried about your acceptance rate? Let us know if you had a cancellation. We'll remove it from that day's summary.
Monday, June 29, 2015
New bill could legalize paid carpooling
Source: Los Angeles Times 4/20/15
http://www.latimes.com/business/technology/la-fi-tn-tnc-carpooling-20150420-story.html
Carpooling is one of the most popular services transport network companies like Uber, Lyft and Sidecar offer, but it faces a problem. Under California law, paid carpooling is prohibited.
Assemblyman Phil Ting (D-San Francisco) is hoping to change that.
Introducing AB 1360 on Monday, Ting said the bill would change a Californian law written in 1961 that doesn’t allow passengers in a commercial ride to each be charged separately for sharing the ride.
Lyft and Uber launch carpool-like services in San Francisco
“We have long encouraged public transit and carpooling to reduce traffic and air pollution,” Ting said. “We cannot extend this mindset to ride-sharing without changing a 50-year-old law predating the Internet.”
Transport network companies such as Uber, Lyft and SideCar launched their carpooling services in California last summer. Shortly afterward, they were notified by the Public Utilities Commission that existing law did not allow their carpooling business model. While the PUC did not outright prohibit TNCs from continuing their carpooling services, it recognized that the Legislature had to update state law to authorize multiple passengers to share rides and split fares.
Ting described the existing law as “archaic,” and said the new bill would be “win, win, win” for consumers, drivers, and the environment.
“[The bill] accomplishes what needs to be done, which is allowing multiple people to share a vehicle that are heading in the same direction,” said Lyft’s director of public affairs, David Mack. “I think there’s going to be pretty swift adoption of it.”
“In less than a year, thousands of California residents have helped get cars off the road, lessen congestion and improve our environment and now the California Legislature has the opportunity to embrace this innovation by codifying this service and adopting AB 1360,” said Uber spokeswoman Eva Behrend.
Lauren Faber, the Environmental Defense Fund’s West Coast political director, described the bill as “common sense” and praised Ting for introducing a bill that would ultimately benefit the environment.
AB 1360 is one of several Transport network company-, or TNC-, focused bills introduced to the California Legislature this session. It joins AB 24, a bill that increases the safety and background check requirements for TNC drivers; AB 886, a passenger privacy bill that requires TNCs to destroy personal data associated with terminated customer accounts; and AB 1422, which allows TNCs to participate in the DMV Employer Pull Notice System and check the driving records of its partner drivers.
http://www.latimes.com/business/technology/la-fi-tn-tnc-carpooling-20150420-story.html
Carpooling is one of the most popular services transport network companies like Uber, Lyft and Sidecar offer, but it faces a problem. Under California law, paid carpooling is prohibited.
Assemblyman Phil Ting (D-San Francisco) is hoping to change that.
Introducing AB 1360 on Monday, Ting said the bill would change a Californian law written in 1961 that doesn’t allow passengers in a commercial ride to each be charged separately for sharing the ride.
Lyft and Uber launch carpool-like services in San Francisco
“We have long encouraged public transit and carpooling to reduce traffic and air pollution,” Ting said. “We cannot extend this mindset to ride-sharing without changing a 50-year-old law predating the Internet.”
Transport network companies such as Uber, Lyft and SideCar launched their carpooling services in California last summer. Shortly afterward, they were notified by the Public Utilities Commission that existing law did not allow their carpooling business model. While the PUC did not outright prohibit TNCs from continuing their carpooling services, it recognized that the Legislature had to update state law to authorize multiple passengers to share rides and split fares.
Ting described the existing law as “archaic,” and said the new bill would be “win, win, win” for consumers, drivers, and the environment.
“[The bill] accomplishes what needs to be done, which is allowing multiple people to share a vehicle that are heading in the same direction,” said Lyft’s director of public affairs, David Mack. “I think there’s going to be pretty swift adoption of it.”
“In less than a year, thousands of California residents have helped get cars off the road, lessen congestion and improve our environment and now the California Legislature has the opportunity to embrace this innovation by codifying this service and adopting AB 1360,” said Uber spokeswoman Eva Behrend.
Lauren Faber, the Environmental Defense Fund’s West Coast political director, described the bill as “common sense” and praised Ting for introducing a bill that would ultimately benefit the environment.
AB 1360 is one of several Transport network company-, or TNC-, focused bills introduced to the California Legislature this session. It joins AB 24, a bill that increases the safety and background check requirements for TNC drivers; AB 886, a passenger privacy bill that requires TNCs to destroy personal data associated with terminated customer accounts; and AB 1422, which allows TNCs to participate in the DMV Employer Pull Notice System and check the driving records of its partner drivers.
Rating the Riders - The Best Way to Get 5 Stars
When your passenger gets out of your car, thank him for riding with you and tell them that you are giving them 5 Stars.
This will remind them that drivers rate them and if they got good service from you they will hopefully give you 5 Stars too.
This will remind them that drivers rate them and if they got good service from you they will hopefully give you 5 Stars too.
Our Riders May Not Be The Sharpest Crayons in the Box
This post on a Uber Driver Facebook page caught my eye and it goes to proves something that I have been saying to fellow ride share drivers for the past 6 months.
Communicate with the passenger.
The LA area has a feature on Uber called Uber Pool. It allows multiple riders to split the cost of the ride as long as they are going in the same general direction.
A passenger requested an Uber Pool ride and when he got in was surprised to see another rider in the car. He reported it to Uber.
The problem is here is that when it comes to driver relations, Uber lacks not only people skills but in many cases people with brains. An Uber worker may read this, not fully understand that this was an Uber Pool related issue and send the driver a warning or, at worst, deactivate him for having another rider in the car.
When someone jumps in to join in the Uber Pool trip, it might be advisable to introduce him to the other Uber Pool rider and say that he is traveler in the same direction sharing the cost of the ride with your new passenger.
If the new passenger balks suggest he steps out and cancels the ride and order an Uber X for a private trip but warn him that he might be charged for the cancellation.
Communicate with the passenger.
The LA area has a feature on Uber called Uber Pool. It allows multiple riders to split the cost of the ride as long as they are going in the same general direction.
A passenger requested an Uber Pool ride and when he got in was surprised to see another rider in the car. He reported it to Uber.
When someone jumps in to join in the Uber Pool trip, it might be advisable to introduce him to the other Uber Pool rider and say that he is traveler in the same direction sharing the cost of the ride with your new passenger.
If the new passenger balks suggest he steps out and cancels the ride and order an Uber X for a private trip but warn him that he might be charged for the cancellation.
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