I received an email from LYFT last night about mandatory training in order to pick up and drop off passengers at LAX.
I learned some things that I did not know.
1 - Passenger Pick Ups should be done at the Ride Share Pick Up areas. These area located between terminals in the DEPARTURE level of LAX.
2 - Passenger drop offs should also be done at the Ride Share Pick Up areas.
3 - Keep your App in DRIVER mode until exiting LAX area.
4 - Do not rate passenger until you leave the LAX area and are parked.
5 - If passengers are not ready to be picked up, exit the LAX area but stay in the TNC Zone and have them call you when they are outside and ready to be picked up. Waiting is not permitted.
Training for JOHN WAYNE is also available in the session.
If drivers have not gotten the email please contact your LYFT team.
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