Monday, September 28, 2015

Post of the week- a driver calls it quits




Saw this on one of the Uber/Lyft Facebook pages:

Well, fellow lyft/uber drivers it's been fun. I'm gonna call it quits with this gig. This was the final straw...they only paid me $50 for a puker. It cost me twice that for clean up fees. Best of luck to you all.

My response was, "If you hang out near nice hotels, train stations, and airports you improve your chances of not picking up drunks. At night if I get a request I usually call the pax to tell them I am on the way and if they sound drunk or rowdy, I cancel the ride."

Allow me to elaborate.

There is absolutely no contract stipulation with any of the TNC companies that force drivers to pick up drunks. Personally, I do not tolerate drunkenness around me, let alone in my car.

If you are going to drive professionally you can not risk ending a night if some drunken fool pukes in your car so just say "NO!" and let the cheap drunken fools puke in a Yellow cab. 

Friday, September 11, 2015

Uber's Tipping Policy

Many drivers do not like how Uber handles tipping advice to riders.


Here is an idea Uber. Why not add a section at the end of the ride in the app to allow for a tip so if the passengers would like to give one they can just charge it to the transaction.

Your competitor, LYFT, does it.

Also, when a driver does a Sidecar deliver service, a tip is added to the transaction.





Tuesday, September 8, 2015

Post of the week: Brainless Drivers

Found this on Facebook:

I got pulled over for a noise ordinance violation the other night. I was driving a bunch of college students from their fraternity house to a bar off campus. One of them asked for the aux cord. Ok no problem. He then proceeds to crank up his hip hop music at full blast. I didn't say anything but a couple of minutes later I got pulled over. Cop said he could hear me almost 2 blocks away. So on top of open containers and trying to jam more than 4 pax in my vehicle now I have to deal with not letting them play the music too loud.

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With School being back in session maybe I should address some key points and solutions for certain situations.

1 - If you live in a college town and plan to pick up students on weekend maintain situation awareness. Partying students have no regard for the law nor care for your well being. They are just out to have a good time.  Spot check the back seat for open containers. If you see them sneaking in beers CANCEL the ride and kick them out of the car. A ride cancellation will prevent the driver from getting a low star rating.

2 -  If you reluctant to control the volume of the car stereo because you fear a low rating, tell them your Aux system and radio are broken. 

3 - Never allow more passengers in the car than what you are legally permitted to carry. ONE SEAT BELT per PAX is the rule.  If they have more people ask if anyone has never used your ride service, give them your PROMO CODE and tell them to down load the app and request a second car on you.

4 - SAFETY FIRST. You are running a business, not a party boat. If the passengers are load, pull over and tell them you will cancel the ride if they do not settle down. If they do not comply cancel the ride and kick them out. This is nonsense is not worth the $4 you make to take them from campus to a bar. Give them the phone number to a local cab company.


Thursday, August 27, 2015

LAX Pick Ups - It is still the customer's choice

With the news of LA law makers agreeing to allow Uber and Lyft type companies into the arrivals area at LAX there comes another issue, the rising cost of the fare. Also, will the city of Los Angeles hold TNC companies to the fire for only using contact workers and not employees?

Some drivers are speculating that travelers will not be willing to pay the additional $4 to be picked up at the white zone. Instead, they may opt to how things have been going on for quite sometime and working quite well.

For the past few years that TNC operators have been operating near the airport, parking on side streets near La Cienega and Century. Seasoned travelers have been using Uber, Lyft and Sidecar by hopping on the shuttles or the free bus to the transit mall and requesting their ride shares outside the airport.
 
Perhaps the powers that be at LAX should take a drive down to John Wayne and see how it is working quite well.  Drivers park outside of the airport and are not permitted into the airport unless they are delivering a passenger or picking up someone in arrivals. When the driver gets a request, they call the passenger to find out what terminal they are waiting and what number column they are standing by. LAX does not have column numbers but they do have an arrivals area for every airline. That should work quite nicely.

We will see in the weeks ahead how they plan to make this happen.

Los Angeles lawmakers approve plan that would allow Uber and Lyft pickups at LAX

Source LA TIMES


In a nod to consumer demands and the realities of disruptive technology, Los Angeles became the largest city in the nation Tuesday to open the door for ride-hailing services like Uber and Lyft to fully operate alongside taxis at its airport.

After weeks of debate over the potential risks of app-based ride companies, the L.A. City Council approved a policy that would allow Uber and Lyft to apply for permits to pick up passengers at Los Angeles International Aiport, a service they’re currently barred from providing.

“People are baffled that they can take ride share to the airport but can’t take one home,” said Councilman Mike Bonin, a vocal advocate of Uber and Lyft whose Westside district includes the airport. He said the policy will improve the LAX experience for passengers who have “suffered too long with too few choices.”

Fueled by lobbying spending by taxi companies and their new, rapidly growing competitors, lawmakers discussed for weeks whether the background checks used by Uber and Lyft to screen their tens of thousands of drivers put customers at risk.

Taxi companies have complained that the start-ups have an unfair competitive advantage because their drivers are held to less stringent standards than licensed cabbies.

Council members Gil Cedillo, Mitch O’Farrell, Nury Martinez, Paul Krekorian, Paul Koretz and Curren Price voted against allowing the permit policy to move ahead. All but Price voiced concerns with the background checks that Uber and Lyft currently perform. The final vote was 9-6.

“I see no reason whatsoever why the rush,” O’Farrell said, urging his colleagues to send the permit policy back to the airport with requests for changes. “What we have on the table, in my view, is a series of inequalities, and a double standard. I can’t in good conscience support that.”

The City Council agreed to ask the California Public Utilities Commission, the state agency that regulates Uber and Lyft, to add fingerprinting as a part of the required background check process for all for-hire drivers, including those operating limousines, shuttles and ride-hail cars. L.A. cabbies already are fingerprinted and checked against FBI criminal databases.

Airport officials have said that Uber and Lyft operate less like taxi services and more like shuttle or limousine companies, whose drivers do not undergo background checks to work at LAX.

In a last-minute amendment, council members instructed the city attorney to explore the city’s legal authority to require fingerprint background checks for ride-hailing services if state regulators fail to act.

“Yes, no system is perfect — I can accept that — but that doesn’t equalize the two systems,” Cedillo said, urging a fingerprinting requirement. “In fact, one is better.”

The last remaining hurdle will be finalizing the contracts between the companies and the city.

The companies must be able to prove that their apps can provide data the city seeks, including the number of trips that their drivers take onto airport property and how many cars are inside the terminal area at any given time.

If that process goes as smoothly as Mayor Eric Garcetti and other proponents hope, Uber and Lyft could be operating at LAX in a matter of weeks.

The City Council action is a major setback for the taxi industry. LAX, the busiest airport on the West Coast, is viewed as one the last strongholds of lucrative fares for Southern California's struggling cabbies.

Representatives for Uber and Lyft argued during the City Hall debate that their background checks are as good as the fingerprint-based FBI screenings they are being pressured to adopt.

Concerns intensified last week when the top prosecutors for Los Angeles and San Francisco said they had found 25 Uber drivers with serious criminal records, including murder, assault and driving under the influence.

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“It is incredibly unfair to demonize the hundreds of thousands of people who drive for Uber and Lyft as criminals and rapists,” Bonin said during Tuesday's meeting. He added that some features of the background checks that the companies already use could be stronger than screenings used for taxi drivers.

Several council members, citing the popularity of the services and some consumer information features built into the services' apps, said they were satisfied with the background checks and other security features that the companies currently use, including a rating system for drivers and passengers.

“Safety is a complicated issue,” Councilman Bob Blumenfield said. “It’s not as simple as background check, no background check.”

Sunday, August 23, 2015

Question of the week: Chasing Surges

Joe from San Diego posted this on a LYFT Drivers Facebook Group:

 Why is it every time I reach a primetime area primetime disappears and goes back to normal?





Never chase a surge. It is based on supply and demand. When drivers show up to the area it causes the surge to go down.

Note the areas you want to work in where surges are high on certain days, drive there and put it in park.

Friday, August 21, 2015

Driver weekly feedback - LOL!

This just goes to show that you can not please everyone.

Some dumb son of a bitch though my car could fly over the flow of traffic.

At least I got his dumb ass to his destination alive and he is alive to complain about it!