Dealing with Feedback

People react to criticism differently.

I personally don't take these seriously, especially from LYFT.  Uber drivers can get deactivated if ratings dip below 4.6 but for the most part these are tabulate from an average of 500 rides.

If a new Uber driver dips below a 4.6 this can be bad news.  Reactivation usually involves a $60 class and a 30 day trial period to get those ratings back up over 4.7

Educating riders on the importance of the rating system helps to keep those numbers up. Tell your rider that you rate them too and you are giving them five stars when the ride is over.

If a rider ratings dip drivers may not so eager to pick them up.

Here is how I react to ratings:

If this driver was "Awesome" then why the heck didn't you give the driver 5 stars? 

12 five star rides and one not?  Get with the program!

Bernie Sanders Says He Has "Serious Problems" With Uber Because It's "Unregulated"

Source: Reason Magazine article dated August 7, 2015

Bernie Sanders Says He Has "Serious Problems" With Uber Because It's "Unregulated"

Sen. Bernie Sanders, the self-described democratic socialist currently running for the Democratic presidential nomination, says he has "serious problems" with car service company Uber because it's "unregulated." 

Sanders made the remark in an interview with Bloomberg News. There doesn't appear to be any additional context to the quote. But for Sanders, there probably doesn't need to be. The fact that Uber is big, successful—it was recently valued at $51 billion—and relatively innovative is problem enough. The only way to solve that problem with regulation. 

Or, perhaps, more regulation. Sanders seems to be wrong to say that Uber is unregulated. A spokesperson for the company told The Hill that 54 different jurisdictions already have regulations for ride-hailing services in place. That's just what's in place already. Cities like New York and states like California have proposed and debated a slew of additional regulations over the last year or so. Uber, in other words, is already regulated—and, sadly, likely to grow more regulated over time. 

Read Reason's Brian Doherty on the various regulations faced by Uber and other ride-sharing companies here, here, and here. 

Drive for Uber and get a sign in bonus!

Earn extra cash driving people around with your 4 door vehicle.

Work your own hours.
Be your own boss.

Uber Drivers are independent contractors who work where and when they want.

Apply today and get $150 sign in bonus!

Use this link:  https://get.uber.com/drive/?invite_code=rouhg

Uber drivers encouraged to drive for LYFT as well!

Uber has a very high bar for drivers and deactivation can become a reality after ratings dip below 4.6 stars.

Don't take a chance on losing income by driving for LYFT.  

Uber drivers are independent contractors and under no obligation to only driver for Uber.

Bringing on an additional TNC app is like fishing with two baited hooks.


Sign up today by going to this link:

https://www.lyft.com/drivers/TONY083870

Free Ride Code for LYFT - for new riders only

Tony gave you $20 in Lyft credit towards your first ride!


You must be new to Lyft and in an eligible market to qualify.

Use this link: https://www.lyft.com/invited/TONY083870

Try Uber Code - Free Ride for new riders

YOU GOT A FREE RIDE

Welcome to Uber, the easiest way to get around at the tap of a button.

Claim your free ride from Tony, worth up to $20!

https://get.uber.com/invite/rouhg

Driver post of the week: Dealing with rude drunks

A very upset driver posted a complaint on the facebook page.

A very drunk passenger requested a ride from a night club. The driver called to locate him and when she arrived at the club ended up having to wait from him. She called him once again to find out that he took another Uber home.

We are under no obligation to pick up rude and drunk customers.

Picking up drunks for $4 rides only lowers your rating and puts your interior at risk.

Reporting the rude passenger to Uber is futile as well because all it does is generate a form email from Uber telling drivers that not all of our riders are the best and we have to deal with it.

My suggestion to seasoned drivers is avoid driving late nights but if you have no other alternative the best tip is to hang out near airport hotels, train stations or locations where weary travelers tend to request a ride. Travelers appreciate our services better, request longer rides and give five star ratings because they are happy to climbing into a car where they are going to get a safe and courteous ride.

At night when I drive I often call the passenger to tell them I am on my way and if they appear to be drunk I simply cancel the ride and ignore a repeat request.

The hassle is not worth a $4 ride, not even in a surge.