Our Riders May Not Be The Sharpest Crayons in the Box

This post on a Uber Driver Facebook page caught my eye and it goes to proves something that I have been saying to fellow ride share drivers for the past 6 months.

Communicate with the passenger.

The LA area has a feature on Uber called Uber Pool. It allows multiple riders to split the cost of the ride as long as they are going in the same general direction.

A passenger requested an Uber Pool ride and when he got in was surprised to see another rider in the car. He reported it to Uber.

 The problem is here is that when it comes to driver relations, Uber lacks not only people skills but in many cases people with brains. An Uber worker may read this, not fully understand that this was an Uber Pool related issue and send the driver a warning or, at worst, deactivate him for having another rider in the car.

When someone jumps in to join in the Uber Pool trip, it might be advisable to introduce him to the other Uber Pool rider and say that he is traveler in the same direction sharing the cost of the ride with your new passenger.

If the new passenger balks suggest he steps out and cancels the ride and order an Uber X for a private trip but warn him that he might be charged for the cancellation.