Reading and Comprehension not mandatory at Lyft?

Over the last several days I have been trying to get a question answered at Lyft:

Why are they not permitting drivers from dropping off at Long Beach Airport (LGB) when the head of airport security at LGB says it is OK to do so?

The replies I get from reps there say it is OK to do so as well but when I dropped off a passenger at the Avis facility in the airport parking lot I got a warning notice.

Here is the standard response I got from LYFT and 6 "experts" at LYFT agree with the response.

Obviously, reading and comprehension are not a must at this ride share operation.