How Uber Rates Their Drivers

Very informative video was found on this site: http://ubereastcoast.squarespace.com/qis-x/

Uber's explanation of how the drivers are rated and what must be done to maintain a 5 star rating is also on that page:

Watch this video to learn how Uber calculates your Average Rating. You'll also learn some tips to keep high ratings, as well as what happens if your rating drops too low.

THE RATINGS SYSTEM IS FAIR

No system is perfect. But this is the best way that we have right now to maintain Uber's high quality across the country and around the world. The Ratings System is a big reason why riders keep requesting Uber more and more: that means more money for partners like you!

WHAT ABOUT LATE NIGHT DRIVING VERSUS DAYTIME?

We understand that the average rider on Monday morning isn't the same as a rider on Friday night. One of Uber's biggest goals is to cut down on drunk driving, but sometimes drunk passengers can be difficult. We understand this, which is why we always put ratings in context. A low rating on a Friday or Saturday night for a driver who gets 5 stars at all other times tells us that the rider was probably not sober. So when we evaluate a driver's rating, we always look at the big picture and combine the average rating with rider comments and feedback so we see the whole story.

WHAT ABOUT SURGE?

We also understand that some riders get upset about surge. Sometimes they rate drivers poorly not because of bad service, but because of high surge. That's why we adjust low ratings from trips with high surge.

RATINGS ARE ANONYMOUS

In order to ensure honest feedback, riders will never know which specific driver gave them each rating. Same goes for the ratings riders give you. So please rate riders honestly! We take the ratings that you give riders seriously and will not hesitate to ban a rider from Uber if they threaten a driver or make you feel very uncomfortable. But in order to do so, we need to hear from partners: both by rating riders and sending us an email.