Thursday, August 6, 2015

Driver post of the week: Dealing with rude drunks

A very upset driver posted a complaint on the facebook page.

A very drunk passenger requested a ride from a night club. The driver called to locate him and when she arrived at the club ended up having to wait from him. She called him once again to find out that he took another Uber home.

We are under no obligation to pick up rude and drunk customers.

Picking up drunks for $4 rides only lowers your rating and puts your interior at risk.

Reporting the rude passenger to Uber is futile as well because all it does is generate a form email from Uber telling drivers that not all of our riders are the best and we have to deal with it.

My suggestion to seasoned drivers is avoid driving late nights but if you have no other alternative the best tip is to hang out near airport hotels, train stations or locations where weary travelers tend to request a ride. Travelers appreciate our services better, request longer rides and give five star ratings because they are happy to climbing into a car where they are going to get a safe and courteous ride.

At night when I drive I often call the passenger to tell them I am on my way and if they appear to be drunk I simply cancel the ride and ignore a repeat request.

The hassle is not worth a $4 ride, not even in a surge.

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