I personally don't take these seriously, especially from LYFT. Uber drivers can get deactivated if ratings dip below 4.6 but for the most part these are tabulate from an average of 500 rides.
If a new Uber driver dips below a 4.6 this can be bad news. Reactivation usually involves a $60 class and a 30 day trial period to get those ratings back up over 4.7
Educating riders on the importance of the rating system helps to keep those numbers up. Tell your rider that you rate them too and you are giving them five stars when the ride is over.
If a rider ratings dip drivers may not so eager to pick them up.
Here is how I react to ratings:
If this driver was "Awesome" then why the heck didn't you give the driver 5 stars?
12 five star rides and one not? Get with the program!
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